Stay Ahead In Pandemic Travel Trends: Hotel Adopting Contactless Check-in

 

Hotel check-in systems have evolved in the last couple of years, improving and creating a much more desirable experience for guests. Patrons expect quick and seamless service and automation has proved to be the best solution. Adopting a solution that will support contactless and paperless is a safe approach that gives confidence to your guests during the trends of pandemic travel.

According to Hospitalitynet, 49% of direct online hotel bookings are now made via mobile. With the advancement of technology and everything being wireless, apps are making their way into a variety of businesses by being contactless. Mobile apps are not here to just streamline your operations process, but they will also help you to engage with your customers, build a loyal customer base, boost retention and overall generate more revenue for your business.

Contactless check-in allows for guests to be able to process pre-arrival check-in as similar as airline check-ins. This prepares hotels for the guest’ arrival and allows them to make the necessary requirements the guest may have. Every step that is needed from the front desk operations is now seamlessly processed by the guest themselves such as passport/ID scanning, facial recognition, payment and including if they require physical key cards or soft keys.

The guest simply has to arrives and validate their on-site presence for security clearance,  receive their preferred room access methods, and be able to settle into their room quickly and in a safe way.

Some of the many advantages of having a Contactless App for your hotel include;

  • Early check-ins
  • Late check-outs
  • Swap rooms
  • Allow for room upgrades
  • Add-on services for the room
  • Control room air conditioning and lights
  • Push promotions

 

What We Can Provide for You

Clovatel contactless check-in solution provides integration for existing hotel systems or is able to migrate to our suite of solutions for a faster and reduced cost of adoption.

We have integrated Clovatel PMS onto our mobile applications which will allow patrons to make bookings, check-ins, rooms changes, ordering of room services, check-outs, enjoy the amenities of the hotel and be able to pay for their stay all via their mobile app, which also includes facial recognition and passport scanning to confirm identification.

Have a chat with us now and let us share more about improving your hotel needs!