Contactless Self Service Kiosks: The Future of Hotel Check-Ins

 

There is no doubt that the COVID-19 pandemic has immensely affected the normality of businesses worldwide. From restaurants to shopping malls, there have been many changes made that will take some getting used to. But that does not entirely mean it is a bad thing. These changes actually provide businesses an opportunity to enhance and reshape the new normal for patrons and provide more sustainable solutions for the future.

As with all businesses, hotels have been carefully implementing extra measures to prepare for a strong comeback. On the 3rd of July, the Singapore Tourism Board (STB) announced that hotels can now apply to resume hosting staycation guests, which comes as great news as overseas travel may not be available anytime soon. As of this week, STB has approved 177 hotels to accept staycations which include luxury, boutique and mid-range options.

Despite the fact that the COVID-19 pandemic has severely shaken the travel and hospitality industries, there are signs of recovery with stringent health measure implemented across businesses. A prime component for hotels we can look forward to is a revamped check-in process, with many having made the swap to being contactless.

Prior to the pandemic, the check-in process was revolved around a traditional style, involving a lot of human contact. However, as technology continuously improves and has now made its way through various industries, self service kiosks have become a revolutionary solution in tackling the spread of the COVID-19 virus.

The CLOVATEL self-service kiosk provides multiple functions which include;

  • facial recognition scanner
  • passport and national identification authentication
  • payment gateway integration
  • cash collector
  • room key card dispenser
  • room booking modifications (stay extension or room upgrades)

A walk through of the kiosk experience will begin with recognizing the guest through facial recognition scanners, authenticating their credentials with their national identification cards or passport, allowing them to make payment by providing both cash and cashless payment options, upselling rooms if they wish to upgrade the room or extend their stay, and finally dispensing the allocated room key cards. This also provides a green initiative where receipts will be emailed to the guests’ email addresses and all feedback can be made online. The hotel staff will be able to view the dashboard for the kiosk uptime as well as receive real-time alerts on its physical status for seamless monitoring, ensuring the check in processes are running optimally.

At iOnesoft Solutions, we provide customisable and contactless self-service kiosks for your business, ensuring seamless and safe hotel check-in experiences for various hotel groups. Visit our website now and let us provide a solution for your hotel needs!